Positive Development Communication Intelligence
Understand what's reaching your people, what's working, and where to take action next.
Viewing Full window (2024-04-12 to 2026-10-01) · no filters applied · 2024-04-12 to 2026-10-01
3,139 of 3,920 people employed since 12 Apr 2024 got at least one delivery, any channel. Automated sends included.
Includes automated sends: 19 lifecycle-triggered communications (anniversaries, birthdays, start dates, onboarding), 36,661 deliveries, 24.8% of all deliveries.
Who are we reaching?
People in 21 departments and 29 US work regions who received email, Teams DM or SMS communications from 1 January to 1 October 2026. Teams channel posts are not included.
Showing departments · 21 rows, ranked by deliveries
| # | Department | People | Deliveries | Deliveries, scaled to the largest department |
|---|---|---|---|---|
| 1 | Clinical | 815 | 29,664 | |
| 2 | Operations | 13 | 381 | |
| 3 | Recruiting | 9 | 329 | |
| 4 | Revenue Cycle Management | 7 | 301 | |
| 5 | Executive | 5 | 226 | |
| 6 | Learning and Development | 5 | 219 |
Workforce reach by year
People employed in the period who got at least one delivery, any channel. Automated sends included.
| Period | Reached | Employed | Reach | Reach, 0 to 100% scale |
|---|---|---|---|---|
| 2024 (Apr to Dec, part year) | 907 | 1,436 | 63.2% | |
| 2025 | 2,422 | 2,544 | 95.2% | |
| 2026 to 1 Oct (part year) | 1,557 | 2,315 | 67.3% |
Reach is measured against the 3,920 people employed at any point in the period, using each person's leave date. The 1,421 people still employed match the current staff roster exactly. Reach means at least one delivery while employed in the period; automated lifecycle sends are included.
Engagement by department
Engagement rate (email, Teams DM and SMS combined), 0–100% scale. Groups of 10 or more people.
- 1Operations34.9%13 people · 381 deliveries
- 2Clinical34.2%815 people · 29,664 deliveries
Engagement by work region
Engagement rate (email, Teams DM and SMS combined), 0–100% scale. Groups of 10 or more people.
- 1Oklahoma39.2%12 people · 434 deliveries
- 2Florida39.0%21 people · 765 deliveries
- 3District of Columbia35.3%26 people · 843 deliveries
- 4Maryland34.4%58 people · 2,171 deliveries
- 5California34.0%455 people · 17,071 deliveries
- 6Virginia32.5%49 people · 1,668 deliveries
- 7New Jersey32.4%214 people · 7,570 deliveries
Includes automated sends: 19 lifecycle-triggered communications (anniversaries, birthdays, start dates, onboarding), 36,661 deliveries, 24.8% of all deliveries.
Which channels work best?
Only email records opens. Teams DMs report an interaction rate: people who clicked or reacted, over deliveries. SMS reports a click rate over deliveries. Teams channel posts are counts only. These rates measure different things and are not compared.
Teams DM
No open equivalent exists. Not comparable to an email open rate.
Teams Channel
Channel membership unknown, so reach and rates are not computable.
SMS
SMS has no opens and no reactions, so click rate over deliveries is the only rate available. Not an interaction rate and not comparable to one. Delivery means carrier acceptance, not that the message was read.
Includes automated sends: 19 lifecycle-triggered communications (anniversaries, birthdays, start dates, onboarding), 36,661 deliveries, 24.8% of all deliveries.
Which emails were opened most and least?
Email only, because only email records opens. Rates are after scanner clicks and opens were removed.
Highest email open rate
| Communication | Delivered | Email open rate | Email click-to-open |
|---|---|---|---|
| IT New Hire EmailScanner | 431 | 94.4% | 23.8% |
| 3rd Year Anniversary | 69 | 88.4% | 75.4% |
| 2nd Year Anniversary | 65 | 86.2% | 69.6% |
| New Hire DPP's EmailScanner | 472 | 86.0% | 11.6% |
| COMPT Benefits Update | 101 | 85.1% | 31.4% |
| CA Rate Reform Team Email | 380 | 84.7% | 12.7% |
Lowest email open rate
| Communication | Delivered | Email open rate | Email click-to-open |
|---|---|---|---|
| Q2 2025 Feedback Session Announcement | 871 | 35.1% | 3.9% |
| Juneteenth | 743 | 41.0% | 0.0% |
| DPP Personality Quiz Reminder | 126 | 45.2% | 21.1% |
| Q3 2025 Feedback Session Announcement | 560 | 45.4% | 3.5% |
| Copy of Comp timing update- Retention | 33 | 45.5% | 0.0% |
| 2nd Reminder-DPP External Benefit Survey | 512 | 46.3% | 5.9% |
The flag is per communication, not per title. 18 titles in this account cover more than one separate send — a reminder re-sent to a different audience keeps its title — so the same wording can appear once flagged and once not. 9 of 321 communications are affected across all channels.
Includes automated sends: 19 lifecycle-triggered communications (anniversaries, birthdays, start dates, onboarding), 36,661 deliveries, 24.8% of all deliveries.
Delivery floor
32 deliveries
- Both tables include only emails delivered 32 or more times.
- Delivery counts jump from 24 to 32 (+33%), the first clear break above 10 deliveries. Below 10, an open rate is noise.
- The next break is 36 to 46 (+28%).
- The floor removes 21 of 141 email communications, so a two-person send cannot show up as the best or the worst.
How much does each program reach and engage?
Email, Teams DM and SMS, ranked by deliveries. Teams channel posts are counted separately.
Showing 6 of 23 programs, ranked by deliveries
| # | Program | Communications | Delivered | Engaged | Engagement rate | Teams Channel posts | Channel clicks | Channel reactions |
|---|---|---|---|---|---|---|---|---|
| 1 | Other | 43 | 47,757 | 24,047 | 50.4% | 5 | 64 | 46 |
| 2 | Benefits | 48 | 16,040 | 5,300 | 33.0% | 0 | 0 | 0 |
| 3 | US Holidays | 29 | 15,607 | 771 | 4.9% | 9 | 0 | 38 |
| 4 | Culture & Values | 38 | 10,436 | 2,286 | 21.9% | 20 | 70 | 337 |
| 5 | Compliance | 28 | 10,117 | 4,022 | 39.8% | 0 | 0 | 0 |
| 6 | Employee Engagement | 22 | 7,895 | 2,626 | 33.3% | 7 | 193 | 77 |
Engaged means the person opened, clicked or reacted, counted after scanner clicks and opens were removed. Engagement rate is engaged over delivered, on email, Teams DM and SMS only.
Teams channel posts are counted separately as posts, clicks and reactions, and are NOT in the delivered or engagement figures. A channel post has one destination and no known membership, so including it would both understate deliveries and invent a denominator that does not exist.
Includes automated sends: 19 lifecycle-triggered communications (anniversaries, birthdays, start dates, onboarding), 36,661 deliveries, 24.8% of all deliveries.
Programs sent only as Teams channel posts
- Halloween: 3 Teams Channel posts, 146 clicks, 34 reactions
- May Mental Health Challenge: 1 Teams Channel post, 0 clicks, 0 reactions
166 hours of content work delivered.
Service hours logged in the ChangeEngine content pipeline, dated by each project's due date. Projects due 11 Mar 2024 to 7 Oct 2026.
Hours delivered per month, last twelve months
Hours are logged per project by due date, and 113 of the 116 projects have hours recorded, so a low month means less logged work, not necessarily less work.
What's next for Positive Development
Eleven moves, each traceable to a figure in this Hub or the review.
Build on what works · 2 of 11 suggestions
Grow recognition into peer-to-peer
Give managers a monthly toolkit
What more is possible?
Here are a few ways to extend Positive Development's employee experience through AI, automation, and employee experience innovation.
HR Knowledge Agent
Scaling employee support through AI-powered self-service.
An HR Knowledge Agent purpose-built for Positive Development, reducing repetitive HR questions while giving every employee an instant, on-policy answer whenever they need it.
- Instant answers to HR and policy questions
- Guided onboarding support for new hires
- Benefits, PTO, and leave information on demand
- Consistent responses aligned with company policies
Forward Deployed Engineer
A dedicated engineer embedded within your People team.
Choose 10, 20, or 40 engineering hours per month. Your Forward Deployed Engineer works directly with your HR systems to rapidly build internal tools and employee experiences that traditional vendors can't deliver.
- Custom tools built on top of your HRIS and ATS
- Onboarding portals tailored to your workflows
- Manager copilots and self-service experiences
- Compensation and career microsites
Peer-to-Peer Recognition
Turn appreciation into a daily habit.
Create a culture where employees celebrate one another's contributions in real time, reinforcing company values while boosting engagement, retention, and team connection.
- Increase employee engagement and morale
- Strengthen connection across teams and locations
- Reinforce Positive Development's values and behaviors
- Surface hidden contributions and everyday wins
Imagine what's next.
These are just a few examples of how Positive Development can continue to elevate employee experience, streamline operations, and scale impact.
Explore Future Opportunities